General Terms and Conditions (GTC) –
Therakura S.à rl
1. Scope
These General Terms and Conditions apply to all treatments, services and appointment agreements between Therakura S.à r.l. and patients or customers.
By making an appointment, or at the latest by receiving treatment, these terms and conditions are considered accepted.
2. Appointment scheduling
Appointments can be made by phone, email, via the website or through an online booking system.
Appointments are binding.
3. Appointment cancellations and cancellation fee
Appointments must be cancelled or rescheduled at least 24 hours in advance.
In case of late cancellation or failure to attend, we reserve the right to charge a cancellation fee.
The cancellation fee may be up to the amount of the planned treatment costs.
The health insurance fund (CNS) does not cover costs for missed appointments.
4. Treatments
All treatments are carried out on the basis of the therapy agreed between therapist and patient.
Treatment success cannot be guaranteed.
The patient is obliged to inform the therapist about existing illnesses, complaints, pregnancies, medications or other health restrictions.
5. Prices and payment
Payment is made either:
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directly after the treatment
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by invoice
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via CNS billing (if applicable)
Private services or services not covered by CNS must be paid by the patient.
Invoices must be paid within 14 days.
In case of late payment, we reserve the right to charge reminder fees.
6. CNS / Health insurance billing
For treatments covered by CNS, the current CNS tariffs and legal regulations apply.
However, the patient remains responsible for payment of the treatment costs, even if reimbursement is made by the health insurance.
7. Vouchers
Vouchers are transferable and valid for 2 years from the date of issue, unless otherwise stated.
Cash payment is not possible.
8. Liability
The liability of Therakura S.à r.l. is limited to intent and gross negligence.
No liability is accepted for personal belongings.
9. Data protection
Personal data is treated confidentially and processed exclusively in accordance with legal data protection regulations (GDPR).
Further information can be found in the privacy policy on the website.
10. Final provisions
Should individual provisions of these terms and conditions be invalid, the validity of the remaining provisions remains unaffected.
Luxembourg law applies.
Place of jurisdiction is Luxembourg.